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IT Staffing Ratios from InfoEdge  

IT Staffing Ratios: Determine Optimal IT Staff Size

Use IT staffing ratios to benchmark your IT staffing levels

  • Number of users per help desk staff member
  • Number of PCs per desktop support technician
  • Ratio of ERP users to support staff
  • Servers to Support Staff with Mainframe and without Mainframe
    (See below for a complete list of all IT staffing ratios included in this report.)

    IT Staffing Ratios: Benchmarking Metrics and Analysis for 15 Key IT Functions is a 212-page report that details optimal IT staff levels for 15 IT job areas. It contains more than 100 specific IT staffing metrics to help executives evaluate their IT staffing levels.

    Also includes recommendations for optimizing the productivity of your IT staff!

    Read the first few pages from IT Staffing Ratios here.

  • IT Staffing Ratios
    Click here to read more IT Staffing Ratios

    IT Staffing Ratios: Benchmarking Metrics and Analysis for 15 Key IT Functions
    Details: 212 pages, 117 data points
    Author: Computer Economics, 2009
    Price: $595
    Delivery: Immediate delivery e-mail containing link to download ZIP file of report PDF with a single-user license.
    Get IT Staff Ratios

    The IT Staffing Ratios included in this report:

    1. IT management
    • Managers as a Percentage of IT Staff: 2006-2008
    • IT Managers as a Percentage of IT Staff by Organization Size
    • Users per IT Manager by Organization Size
    • Administrative Staff as Percentage of IT Staff for Large Organizations: 2006-2008
    • IT Finance Staff as a Percentage of IT Staff by Organization Size
    • Process and Standards Staff as a Percentage of IT Staff by Organization Size
    • Clerical Staff as a Percentage of IT Staff by Organization Size
    • Managers per Administrative Function in Large Organizations

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    2. Project management
    • Ratio of project managers to total IT staff, three-year trend
    • Ratio of project management staff to total IT staff by organization size
    • Users per project manager by organization size
    • Application developers per project manager by organization size
    • Ratio of project managers to IT staff by sector
    • Project Management Office (PMO) practice trends by organization size
    • PMO practice trends: 2006-2008
    • Effect of PMO adoption on project manager and IT manager staffing ratios
    • Project manager salaries by organization size
    3. Documentation and training
    • Ten-year trend in documentation and training staff as a percentage of IT staff
    • Documentation and training staff as a percentage of IT staff by organization size
    • IT users per documentation and training staff member by organization size
    • Number of developers per documentation and training staff member
    • Median pay for senior-level documentation specialists, trainers, and programmers
    4. Help desk
    • Help Desk Staff as Percentage of IT Staff: 2007-2009
    • Percentage of Organizations with Help Desk Staff, by Organization Size
    • Help Desk Staff as a Percentage of IT Staff
    • Help Desk Staff as Percentage of IT Staff, by Organization Size
    • PCs and Users per Help Desk Staff Member
    • PCs per Help Desk Staff Member, by Organization Size
    • Users per Help Desk Staff Member, by Organization Size
    • Users and PCs per Help Desk Staff Member, by Industry
    • Users per Help Desk Staff Member: Outsourcing vs. No Outsourcing
    5. Desktop support
    • Three-Year Trend in Desktop Support Staffing Ratio
    • U.S. Median Annual Salaries for Technical Support Analysts
    • Percentage of Organizations with Desktop Support Staff, by Organization Size
    • Desktop Support Staff as Percentage of IT Staff
    • Desktop Support as Percentage of IT Staff, by Organization Size
    • PCs per Desktop Support Staff Member
    • PCs per Desktop Support Staff Member, by Organization Size
    • PCs per Desktop Support Staff Member, by Number of PCs per Site
    • PCs per Desktop Support Staff Member, by Sector
    6. Business analysts
    • U.S. Median Salaries for Business Analysts
    • Percentage of Organizations with Business Analysts: by Organization Size
    • Business Analysts as Percentage of IT Staff
    • Business Analysts as Percentage of IT Staff: by Organization Size
    • Business Analysts as Percentage of IT Staff: by Sector
    • Application Developers per Business Analyst
    • Application Developers per Business Analyst: by Organization Size
    • Users per Business Analyst
    • Users per Business Analyst by Organization Size
    7. Server support
    • Three-year Trend in Median Ratio of Server Support Staff to IT Staff
    • Server Support Staff as Percentage of IT Staff by Organization Size
    • Servers Per Server Support Staff Member by Organization Size
    • Users Per IT Server Support Staff by Organization Size
    • Processing Workload by Operating Systems: By Size of Organization
    • Median Servers per Server Support Staff by Number of OSes Managed by DC
    • Servers to Support Staff with Mainframe and without Mainframe
    • OS Instances Per Staff Member in Low vs. High Virtualization Environments
    8. Network support
    • Number of desktops per network support staff member, by size of organization (as defined by total number of desktops)
    • Number of network sites per network support staff member, by size of organization
    • Number of network devices per network support staff member, by size of organization
    • Network cost (network infrastructure plus carrier charges) per desktop, by size of organization
    • Network cost per site, by size of organization
    • Network cost per network device, by size of organization
    9. Applications personnel (application programmers and systems analysts)
    • Applications staff as a percentage of the total IT staff
    • Number of users per applications staff member
    • Percentage of application development work outsourced
    • Above ratios provided by organization size
    • Percentage of Capital Budget allocated to software development and packaged software, by organization size
    • Median applications staff percentage of total IT staff, by industry sector
    • Median number of users per applications staff member, by industry sector
    10. ERP support
    • Ratio of ERP users to support staff, for the composite sample and by size of ERP installation (based on number of users)
    • Ratio of ERP users to support staff, by scope of implemented functionality
    • Ratio of ERP users to support staff, by software vendor (SAP, Oracle, and all others)
    • Median ratio of ERP users to support staff, by extent of ERP modifications
    • Ratio of ERP users to support staff, by number of ERP versions
    • Ratio of ERP users to support staff, by number of ERP instances
    • Specific job function headcount as a percentage of total ERP support staff headcount
    11. Database administration
    • Number of database administrators (DBAs), for the composite sample
    • Number of database administrators (DBAs), by organization size
    • Number of database administrators (DBAs), for the composite sample and by organization size
    • Ratio of DBAs to total IT staff, composite and by organization size
    • Ratio of applications staff to DBAs, composite and by organization size
    • Ratio of DBAs to total IT staff, by percent of custom development (less than 50% and greater than 50%)
    • Number of database administrators (DBAs), by percent of custom development
    • Ratio of applications staff to DBAs, by percent of custom development (less than 50% and greater than 50%)
    12. Data Warehousing and Business Intelligence
    • U.S. Median Base Salary for Data Warehouse Manager, Senior Database Analyst, and Senior Data Architect Positions
    • Percentage of Organizations with Data Warehouse/BI Staff
    • Data Warehouse/BI Staff as Percentage of IT Staff
    • Data Warehouse/BI Staff as Percentage of IT Staff by Organization Size
    • Data Warehouse/BI Staff as Percentage of IT Staff by Sector
    • Terabytes of Storage per Data Warehouse/BI Staff Member
    13. IT quality assurance
    • Trend in Percentage of Organizations with QA Staffs: 2006-2009
    • Trend In QA Staff as Percentage of IT Staff: 2006-2009
    • QA Staff as Percentage of IT Staff
    • Application Developers per QA Staff Member
    • QA as Percentage of IT Staff by Outsourcing Status
    • Percentage of Organizations with QA Staff by Organization Size
    • QA Staff as Percentage of IT Staff by Organization Size
    • Application Developers per QA Staff Member by Organization Size
    14. IT Security
    • Three-year trend in security staffing as a percentage of IT staff for the composite sample
    • Security staff as a percentage of IT staff in the composite sample
    • Number of IT security personnel by organization size
    • Security staff as a percentage of IT staff by organization size
    • IT users per security staff member by organization size
    • Network administrators per IT security staff member by organization size
    • Security staff as a percentage of IT staff by sector
    • Users per security staff member by sector
    • Network administrators per security staff member by sector
    • Security staff as a percentage of IT staff by level of outsourcing
    • Security staff as a percentage of IT staff by devices per network site
    • Security staff as a percentage of IT staff by number of network sites
    15. Web/e-commerce
    • Web/e-commerce staff as a percentage of the total IT staff
    • Web/e-commerce staff as a percentage of the total IT staff by organization size
    • Web/e-commerce staff as a percentage of the total IT staff by industry sector
    • Ratio of web/e-commerce staff to applications development staff
    • Three-year trend in web/e-commerce staffing
    • Level of web/e-commerce outsourcing
    • Web/e-commerce staffing ratios: those that outsource vs. those that do not
    • Percentage of web/e-commerce work outsourced for all organizations
    • Percentage of web/e-commerce work outsourced by organization size

    In most cases, key metrics at the 25th percentile, median, and 75th percentile are also provided.



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