2. Project management- Ratio of project managers to total IT staff, three-year trend
- Ratio of project management staff to total IT staff by organization size
- Users per project manager by organization size
- Application developers per project manager by organization size
- Ratio of project managers to IT staff by sector
- Project Management Office (PMO) practice trends by organization size
- PMO practice trends: 2006-2008
- Effect of PMO adoption on project manager and IT manager staffing ratios
- Project manager salaries by organization size
3. Documentation and training- Ten-year trend in documentation and training staff as a percentage of IT staff
- Documentation and training staff as a percentage of IT staff by organization size
- IT users per documentation and training staff member by organization size
- Number of developers per documentation and training staff member
- Median pay for senior-level documentation specialists, trainers, and programmers
4. Help desk - Help Desk Staff as Percentage of IT Staff: 2007-2009
- Percentage of Organizations with Help Desk Staff, by Organization Size
- Help Desk Staff as a Percentage of IT Staff
- Help Desk Staff as Percentage of IT Staff, by Organization Size
- PCs and Users per Help Desk Staff Member
- PCs per Help Desk Staff Member, by Organization Size
- Users per Help Desk Staff Member, by Organization Size
- Users and PCs per Help Desk Staff Member, by Industry
- Users per Help Desk Staff Member: Outsourcing vs. No Outsourcing
5. Desktop support- Three-Year Trend in Desktop Support Staffing Ratio
- U.S. Median Annual Salaries for Technical Support Analysts
- Percentage of Organizations with Desktop Support Staff, by Organization Size
- Desktop Support Staff as Percentage of IT Staff
- Desktop Support as Percentage of IT Staff, by Organization Size
- PCs per Desktop Support Staff Member
- PCs per Desktop Support Staff Member, by Organization Size
- PCs per Desktop Support Staff Member, by Number of PCs per Site
- PCs per Desktop Support Staff Member, by Sector
6. Business analysts - U.S. Median Salaries for Business Analysts
- Percentage of Organizations with Business Analysts: by Organization Size
- Business Analysts as Percentage of IT Staff
- Business Analysts as Percentage of IT Staff: by Organization Size
- Business Analysts as Percentage of IT Staff: by Sector
- Application Developers per Business Analyst
- Application Developers per Business Analyst: by Organization Size
- Users per Business Analyst
- Users per Business Analyst by Organization Size
7. Server support- Three-year Trend in Median Ratio of Server Support Staff to IT Staff
- Server Support Staff as Percentage of IT Staff by Organization Size
- Servers Per Server Support Staff Member by Organization Size
- Users Per IT Server Support Staff by Organization Size
- Processing Workload by Operating Systems: By Size of Organization
- Median Servers per Server Support Staff by Number of OSes Managed by DC
- Servers to Support Staff with Mainframe and without Mainframe
- OS Instances Per Staff Member in Low vs. High Virtualization Environments
8. Network support - 4-Year Trend in the Median Network Support Staffing Ratio
- U.S. Median Annual Salaries for Network Support Staff
- Percentage of Organizations with Network Support Staff, by Organization Size
- Network Support Staff as Percentage of IT Staff
- Network Support Staff as Percentage of IT Staff, by Organization Size
- PCs per Network Support Staff Member
- PCs per Network Support Staff Member, by Organization Size
- PCs per Network Support Staff Member, by Sector
- Network Devices per Network Support Staff Member, by Organization Size
- Network Devices per Network Support Staff Member, by Devices per Site
9. Applications Development and Maintenance (Application Programmers and Systems Analysts)- 3-Year Trend in App Developers and App Group as Percentage of IT Staff
- U.S. Median Total Compensation for Application Programmers
- Percentage of Organizations with App Development Staff, by Organization Size
- Percentage of Application Development and Maintenance Work Outsourced
- Application Developers as a Percentage of Total IT Staff Headcount
- Application Developers as Percentage of IT Staff, by Organization Size
- Application Group as Percentage of IT Staff, by Organization Size
- Users per Application Developer
- Users per Application Developer, by Organization Size
- Application Developers as Percentage of IT Staff, by Sector
10. ERP support- Ratio of ERP users to support staff, for the composite sample and by size of ERP installation (based on number of users)
- Ratio of ERP users to support staff, by scope of implemented functionality
- Ratio of ERP users to support staff, by software vendor (SAP, Oracle, and all others)
- Median ratio of ERP users to support staff, by extent of ERP modifications
- Ratio of ERP users to support staff, by number of ERP versions
- Ratio of ERP users to support staff, by number of ERP instances
- Specific job function headcount as a percentage of total ERP support staff headcount
11. Database administration - Number of database administrators (DBAs), for the composite sample
- Number of database administrators (DBAs), by organization size
- Number of database administrators (DBAs), for the composite sample and by organization size
- Ratio of DBAs to total IT staff, composite and by organization size
- Ratio of applications staff to DBAs, composite and by organization size
- Ratio of DBAs to total IT staff, by percent of custom development (less than 50% and greater than 50%)
- Number of database administrators (DBAs), by percent of custom development
- Ratio of applications staff to DBAs, by percent of custom development (less than 50% and greater than 50%)
12. Data Warehousing and Business Intelligence - U.S. Median Base Salary for Data Warehouse Manager, Senior Database Analyst, and Senior Data Architect Positions
- Percentage of Organizations with Data Warehouse/BI Staff
- Data Warehouse/BI Staff as Percentage of IT Staff
- Data Warehouse/BI Staff as Percentage of IT Staff by Organization Size
- Data Warehouse/BI Staff as Percentage of IT Staff by Sector
- Terabytes of Storage per Data Warehouse/BI Staff Member
13. IT quality assurance - Trend in Percentage of Organizations with QA Staffs: 2006-2009
- Trend In QA Staff as Percentage of IT Staff: 2006-2009
- QA Staff as Percentage of IT Staff
- Application Developers per QA Staff Member
- QA as Percentage of IT Staff by Outsourcing Status
- Percentage of Organizations with QA Staff by Organization Size
- QA Staff as Percentage of IT Staff by Organization Size
- Application Developers per QA Staff Member by Organization Size
14. IT Security- Three-year trend in security staffing as a percentage of IT staff for the composite sample
- Security staff as a percentage of IT staff in the composite sample
- Number of IT security personnel by organization size
- Security staff as a percentage of IT staff by organization size
- IT users per security staff member by organization size
- Network administrators per IT security staff member by organization size
- Security staff as a percentage of IT staff by sector
- Users per security staff member by sector
- Network administrators per security staff member by sector
- Security staff as a percentage of IT staff by level of outsourcing
- Security staff as a percentage of IT staff by devices per network site
- Security staff as a percentage of IT staff by number of network sites
15. Web/e-commerce- Web/e-commerce staff as a percentage of the total IT staff
- Web/e-commerce staff as a percentage of the total IT staff by organization size
- Web/e-commerce staff as a percentage of the total IT staff by industry sector
- Ratio of web/e-commerce staff to applications development staff
- Three-year trend in web/e-commerce staffing
- Level of web/e-commerce outsourcing
- Web/e-commerce staffing ratios: those that outsource vs. those that do not
- Percentage of web/e-commerce work outsourced for all organizations
- Percentage of web/e-commerce work outsourced by organization size
In most cases, key metrics at the 25th percentile, median, and 75th percentile are also provided.
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