Below, we've listed a number of the free reports, white papers, and tools from the Information Technology category available at InfoEdge.com to give you a better idea of the quality research we offer to IT and Business Management decision makers everyday. Feel free to follow the links and get acquantaited with our products. If this is your first time viewing our free research, we collect some registration information from you before displaying our products. Of course, we also have premium Information Technology research available. Just follow this link to discover the many products that InfoEdge offers to help you and your business!
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| Samsung Electronics announced its own mobile platform, bada in November. This white paper provides a brief analysis on the upcoming platform, based on ROA's primary and secondary research, including interviews with professionals in the mobile industry. The assumptions made in this FREE white paper are based on the references and facts available as of November 2009, before Samsung's official announcement related to the developer issues and without any concrete research material available on bada. ROA Korea will provide an in-depth analysis on bada after Samsung will reveal more details on the platform during December. According to the official Samsung's bada webpage, the initial target of bada is touchscreen-based mobile phones. But it is expected that in the near future, the platform will be extended to a wide range of devices (emerging devices). |
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| In this FREE white paper the ROA Group introduces the latest developments in the multimedia broadcasting market in Japan and provides a market forecast until 2014. ROA Group estimates that subscribers for 3G network-based fixed rate video services will grow with a CAGR of 100 percent or more by 2011 and stagnate when the number of subscribers reaches 3 million. The number of users in the category of billing per contents type will be low in the beginning but is expected to increase gradually after two years.
The report also examines the possibility of providing mobile contents over a broadcasting network as it offers a better and more efficient frequency for downloading. If a broadcasting network is used, large volume data can be effectively sent to the user's mobile phone. Therefore, the main trend in the future could be that real-time or downloadable contents are provided over a broadcasting network when targeting the mass market of mobile phone users.
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| The Conference Board Governance Center established the Task Force on Executive Compensation to provide an independent review of the issues related to executive compensation. The task force’s report and recommendations sets forth Guiding Principles, which it believes, if appropriately implemented, can restore credibility with shareholders and other stakeholders and trust in executive compensation pay processes and oversight.
These Guiding Principles call for assuring the link between pay and performance, adopting best practices, eliminating controversial practices and assuring transparency and an appropriate dialogue between boards and shareholders regarding executive compensation. This FREE report provides guidance to boards, compensation committees and management in implementing these Guiding Principles, and its appendixes contain additional information on executive pay practices and standards.
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| This FREE ROA Group white paper briefly examines the future of native apps and web apps in the context of Google's recent announcement that the browser is the future of mobile applications as it provides better opportunities than systems created in the form of application stores. Since the Mobile Beat 2009 conference held in July, the issue has been debated on many related online news sites and blogs, and these have been used as a reference for providing ROA's view on the issue. |
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| South Korea's No. 2 mobile operator, KT is to officially launch its SHOW App Store in November and is expected to push for a more attractive alternative for developers and end-users in order to compete in the local market with its rival SK Telecom that launched its application store called T Store on September 8. This FREE ROA Group white paper analyzes the upcoming KT SHOW App Store and forecasts its possible success in the Korean market. |
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| This FREE ROA Group white paper introduces the revenue strategies of the three main social networking service (SNS) providers in Japan, mixi, MobageTown and GREE, based on the results announced through the end of June, 2009. All of these companies have shown remarkably fast growth by grabbing 80% of the total revenues in the SNS market of Japan in a short period of time. Of the 3 SNS providers, GREE recorded the highest sales during the period with 5.1 billion yen, even though it has the smallest number of users compared to the other two providers. This study aims at presenting the success factors of GREE's business model and provides suggestions for benchmarking. |
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| There are many factors to consider when purchasing a phone system. This FREE white paper highlights a few key considerations to think about when evaluating phone systems. These include:- Investment Horizon
- Sizing Your Phone System
- A Description of Basic Phone System Features Including:
- VoicemailCall Forward
- Conferencing
- Speed Dial
- Redial
- Auto-Attendant
- Paging
- Advanced Phone System Capabilities
- Location Features
- CTI
- Find Me/Follow Me
- Pricing Phone Systems
- Encouraging Vendor Competition
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| Considering a Premise-based IP PBX system? Then you’ll need to learn the critical features and differentiators for Enterprise Class IP PBXs and the issues you should consider during your decision-making process.
In this FREE Buyer’s Guide, you will find details on what to look for, how to buy, what you can expect to pay and how to go about maximizing your investment in VoIP. Use it to help make an informed decision.
The Premise PBX Buyer's Guide analyzes:- Key requirements
- Basic features
- Vendor offerings
- Pros & Cons
- And More. . .
Learn what a Premise IP PBX System can do for you and understand what issues you should consider during your decision-making process.
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| So your midmarket company has done its research and has settled on what you feel is the perfect ERP (Enterprise Resource Planning) solution? Not so fast. Before you sign on the dotted line, consider these 12 key points to ensure you're making the best possible decision.
This FREE white paper addresses topics such as:- Developing success goals and metrics<.i>Foreign-language and currency support
- Training issues
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| This FREE white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
The report also includes a helpful checklist of items you should consider before deciding on a CRM provider, such as:- How quickly are you looking to deploy a CRM solution?
- What are your total CRM project cost limits?
- What degree of customization are you expecting from a CRM application?
- Will your company be in growth mode over the next five years?
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| Employers report hiring substantial numbers of new entrants who are poorly prepared, requiring additional corporate investment to improve workforce readiness skills. And while almost half (46 percent) of the companies surveyed by The Conference Board and its research partners provide readiness training programs for new hires, the majority find these programs to be "moderately" or "somewhat successful" at best. At a time when workforce talent is a major issue in the global competitiveness of U.S. business, the report raises several questions concerning the overall effectiveness of these training programs.
Joining The Conference Board in this research project are Corporate Voices for Working Families, The Society for Human Resource Management (SHRM), and ASTD (American Society for Training & Development)
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| This study argues that the key to a successful and sustainable growth strategy for any time and place is to find the optimal balance between labor productivity growth and labor input growth. In other words, economies need to create more productive jobs that will lead to an improvement in average living standards. Productive jobs are also the primary mechanism by which the gains from productivity growth can be widely distributed across the economy—to consumers through lower prices and to workers as higher rewards. These same gains provide the resources for new investments and a sustainable growth path. |
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| This FREE ROA Group white paper introduces the digital signage and mobile digital signage market in Japan and provides a market forecast until 2015. According to the study, the recognition level of digital signage is lower in Japan as compared to other countries, but the market is expected to grow steadily.
This is based on the fact that the Japanese market has a favorable infrastructure for digital signage, in terms of displays and servers. ROA Group estimates that the current market size of digital signage reaches almost JPY 70 billion, and will grow to JPY 700 billion by 2015. To overcome the weaknesses of outdoor advertisements, it is necessary that digital signage evolves toward mobile digital signage, enabling higher interaction with the user, according to ROA Group Japan.
This white paper provides useful information on the latest digital signage solutions through the main players in the Japanese market, including Sony, Hitachi, Fujitsu, NTT Communications and 3M. In th |
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| Nonprofits need the experience, expertise and energy that Baby Boomers can bring. Boomers searching for second careers or post-retirement jobs want the flexibility and sense of mission that nonprofits provide. This report, drawn in part from a 2008 survey, explores the growing trend of nonprofits to recruit boomers (who are often coming from the for-profit world) and the things both sides need to do to make this very promising relationship work. |
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| This free ROA Group white paper briefly introduces smart grid and the latest developments in the U.S., Europe and South Korea. Smart grid refers to a next generation electric power network that makes use of IT and high technologies. Compared to the telecommunications networks, the electric power networks have not developed remarkably in terms of creating innovative technologies. However, smart grid by revolutionizing the electric power network and being almost as powerful as the Internet, is attracting many attentions among various industries. |
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| The Computer Economics IT Spending & Staffing Benchmarks study, published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors.
This free Executive Summary provides a summary of the nine major findings from 2009/2010 survey and study. It also describes the contents of the full report, and gives detailed information about the demographics of the study participants and the survey methodology.
In it, you will also find a number of important IT spending and staffing ratios, including:- Percentage of organizations increasing or decreasing their IT operational budgets
- Median annual IT spending growth for the past six years
- How IT executives expect actual IT spending to compare to budget this year
- Median IT spending as a percent of revenue for the past six years
- Median IT budget growth this year by industry sector
- IT operational budget per user for the
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| This FREE ROA Group white paper introduces current trends in the telematics market of Japan and strategies among the Japanese players. Telematics is a typical example of convergence, combining car and wireless communications industries. By focusing on structural changes, instead of quantitative, this study aims at presenting the future development direction of the telematics market. In this study, telematics service is defined as automotive telematics that includes car navigation services. |
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| Interest in eBook contents or device business is growing from small and medium sized manufacturers to big players, such as Google and Apple, and companies brace for competition to challenge Amazon’s Kindle, the market leader. However, even before Kindle was launched, there were other eBook readers with similar specs available, but none of them have been able to offer a business model as successful as that of Kindle. Then what are the success factors of the Kindle eBook reader and how can the new entrants grasp opportunities in this growing market segment? This ROA Group white paper aims at answering these questions and introduces the latest developments in the eBook market. |
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| Mobile Advertising Market Growing Fast in Japan
Despite the global economic downturn, mobile advertising market seems to be growing fast in Japan where advertising types such as behavior targeted advertising (search or website behavior), and so called 'Interest Match' have attracted the most attention. In the future, these advertising types are expected to show the biggest growth in the Japanese mobile market.
According to Japan's Ministry of Internal Affairs and Communications, the number of users who used mobile devices for web browsing reached 75.06 million in 2008, showing an increase of 2.19 million users compared to 2007. The number of mobile users who have subscribed to mobile internet services is 91 million as of March 2009, which is approximately 84.7% of the total 107.48 million mobile users in Japan, and the number of subscribers is expected to increase further.
In this FREE white paper, ROA Group predicts that the mobile advertising market of Japan as well |
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| Since 2005, The Conference Board has been helping businesses better prepare for and understand the impacts and consequences of a potential global human influenza pandemic. This report builds on that experience to address questions of concern to business managers across sectors, industries, and regions in light of the current resurgence of a global pandemic health threat. |
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| This FREE ROA Group white paper examines the main features of Nokia’s map service and analyzes the potential of the service structure. The expansion of GPS-enabled handsets is contributing to the popularity of map mashup services, which have been emerging since last year and have high potential as a business model. In South Korea, Daum is pushing ahead with its ‘Road View’ service, and has received a good response, showing that interest in map mashup services is continuously increasing. Nokia recently launched its 6210s handset in South Korea, and the market leader is expected to introduce more handsets supporting its map services as well. |
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| As confirmed cases of swine-origin influenza A(H1N1) infection continue to increase globally, this Executive Action Report by The Conference Board summarizes the business and health lessons from previous epidemics and provides important insights to managers about dealing with today's pandemic-related issues. Included are action steps that managers within companies should be taking to prepare for a possible worsening of the "swine flu" pandemic. Topics addressed include:- Design and implementation of pandemic plans
- Disruptive impacts to business continuity
- Critical HR response issues
- The role of communications.
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| The United States has enjoyed almost a decade of strong economic growth fueled by huge productivity gains, increased competitiveness in manufacturing, high employment growth in services, and solid wage gains. Innovation, when cautiously measured as improvements in skills and investment in information and communication technology and such intangible items as research and development and organizational competencies, probably accounted for more than half of the improvement in labor productivity growth between 1973–1995 and 1995–2005. This new sector will continue to be an important source of the products and services needed to move the economy forward. Innovation and U.S. Competitiveness: Reevaluating the Contributors to Growth takes stock of the innovation capabilities of the U.S. economy, including hurdles to maintaining the nation’s leadership position, and recommends some means and methods of overcoming those obstacles. |
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| This FREE ROA Group white paper examines the Toshiba TG01 smartphone, which was first unveiled in February at the Mobile World Congress (MWC) 2009. Toshiba is scheduling to launch the device this summer in the European market, and is seen as the Japanese vendor's attempt to escape the sluggish domestic handset market in Japan. With an innovative UI and computing power comparable to PMPs, the device attracted many attentions in MWC. Among the Japanese handset vendors, Sharp and Fujitsu have entered the market in China and North America, and now Toshiba as the third vendor is entering the market in Europe, having its European head office (Toshiba Europe) located in London.
As a differentiation point, the TG01 smartphone has 3D UI and its computing power is enhanced to a maximum with Qualcomm Snapdragon chipset. This white paper also provides a brief analysis on Qualcomm's chipset strategy and the main competitors in the chipset market.
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| The new FREE ROA Group white paper analyzes the reason behind push e-mail solutions and examines BlackBerry architecture as well as Funambol, an open source solution that provides a competitive alternative for proprietary solutions. |
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| This special issue of the Butler Group Review looks at the key trends that will influence the IT landscape during 2009: their impact on the organization, on budgets and project plans, on users, customers, and citizens, and on those charged with delivering IT services. In a thought-provoking series of articles, Butler Group’s senior analysts discuss the outlook for the year ahead in their respective research practice areas. It begins with a look at how IT strategy as a whole is likely to unfurl in 2009. |
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| This FREE ROA Group white paper examines three-screen service that combines TV, PC and mobile devices, offering the same TV programs and movies on these 3 platforms. As a background, the paper briefly introduces Orange Cinema Series that is a three-screen service provided by Orange. Before the service launch, France Telecom held many discussions with regulators and audiovisual producers in France, and was finally able to launch the service in November, 2008. This paper also analyzes the three-screen service in the context of three main players, including consumer electronics manufacturers, operators and platform providers, as well as emphasizes the importance of smartphones in providing the service. |
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| Finance executives see broad-based value in the use of SaaS across both tactical point solutions and core finance systems, functions and roles.This executive summary presents an overview of the analysis and recommendations from two research programs: Saugatuck’s 2008 annual Web survey of user executives’ SaaS and business strategies and activity; and an additional 2008 web survey of Finance executives. It is extracted from the report Great Expectations: SaaS Strategies in the Finance Organization. |
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| This ROA Group report provides a market forecast for 2009, highlighting the major issues among the three Korean mobile operators, SKT, KTF and LGT, including subscriber growth, churn rate, average revenue per user, and CAPEX as well as competition over the rival network technologies, CDMA and WCDMA.
In 2008, Korea's mobile subscriber base reached 45.61 million with the estimated penetration rate of 93.4%. ROA Group forecasts that the increase in subscribers will slow down and become stagnant to reach 46.8 million (penetration rate of 96%) in 2009. |
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| The Finance organization sees SaaS as increasingly critical to their evolving business goals, and is increasingly investing in SaaS for point financial processes as well as core systems of record. CFOs and other senior Finance executives within all types and sizes of user firms expect to use Software-as-a-Service (SaaS) to improve their abilities to meet critical business goals, including Finance’s abilities to play a more strategic role in business. In fact, Finance executives expect SaaS to enable improvement in all aspects of core and non-core Finance systems and operations. |
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| The Research on Asia Group forecasts that there will be 640 million mobile users in China by the end of 2008. In this report, ROA Group identifies key issues of the Chinese mobile market in late 2008 and provides an outlook for 2009.
This report is useful for mobile operators, handset and network equipment vendors, investors, financial institutions and others who are interested in the Chinese mobile market. The Chinese Mobile Market Review report is written for readers who need a brief overview on the main issues in the Chinese mobile market. |
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| Compare leading VoIP Phone System and IP PBX companies like Avaya, Fonality, Nortel, Siemens and more, all in one place. This FREE PBX Comparison Guide from Tippit presents a detailed comparison of small and medium business phone and IP PBX systems.
The Guide examines:- Installation & Features
- Management & Administration
- Security
- Support
- Pricing
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| Considering an IP PBX or VoIP phone system? Then you’ll need to learn the critical features and differentiators for Enterprise Class IP PBXs and the issues you should consider during your decision-making process. This Buyer's Guide will help you make an informed decision.
The IP PBX Buyer's Guide analyzes:- Key requirements
- Basic features
- Vendor offerings
- Pros & Cons
- And More. . .
Learn what an IP PBX System can do for you and understand what issues you should consider during your decision-making process.
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| You need answers to key questions about your organization’s needs, requirements and culture as you decide between a co-location and a cloud computing Enterprise Web Hosting provider. You should also consult with potential vendors before subscribing to a new service. You may find that your Web-hosting strategy would benefit from both types of Web hosting. Use these 14 questions to get the answers you need before you make a final decision. |
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| Managed hosting provides a wide variety of solutions for businesses looking to offload Web-hosting responsibilities to a third party. Make sure you know your options.
But, do you know what to ask before you make a Managed Hosting Services decision? This step-by-step guide includes important decision-making considerations such as features, benefits and costs across some of the top managed hosting solution providers and vendors.
Get industry insight on:- Managed hosting market overview
- Vendor services and features
- Pricing and costs
- "What To Ask Before You Buy" checklist
Download this free Buyer's Guide that is now available from InfoEdge!
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| Enterprises now have more choices for Enterprise Web Hosting Vendors, from traditional colocation hosts that offer military levels of physical security to cloud-computing vendors that provide bleeding-edge technology.
Do you know what to ask before you select an Enterprise Web Hosting Vendor? This FREE step-by-step guide includes important decision-making considerations such as features, benefits and costs across eight of the top enterprise Web-hosting solution providers and vendors, both in the colocation and cloud-computing markets.
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| The seas of ERP (Enterprise Resource Planning) are vast, and navigating the rocky waters of the current market is no simple task. The many midmarket ERP vendors all want your company’s business — in fact, Boston-based AMR Research calls it a “buyer’s market” — and they will try their best to dazzle you with spectacular product demos and enticing promises of a smooth-sailing deployment.
Don’t be fooled. Midmarket ERP offerings may be scaled down to meet the requirements particular to midmarket companies, but that doesn’t change the inherently complex — and expensive — nature of enterprisewide technology that links together many disparate business processes. To make sure that you choose wisely when committing to an ERP solution, ask at least the 10 questions featured here when researching vendors and their products. |
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| Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions contain, researching your options can be a time-consuming task.
Tippit has done a lot of the work for you by comparing the features and costs of 15 top SFA solutions from vendors such as Microsoft, Oracle, Sage Software and Entellium. Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill.
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| This ROA Group white paper analyzes the INQ1 phone, developed by INQ Mobile. The model is marketed as the world’s most advanced social networking phone that offers a new user experience. INQ1 enables social networking, instant messaging, video sharing, Skype calling, and eBay trading on mobile phone within a low-cost price range.
The handset was unveiled on November 13 in London, being the first product of INQ Mobile, a new vendor in the handset market. The company is a subsidiary of Hutchison Whampoa, Hong Kong based conglomerate that runs mobile operator 3 in Europe and Asia. INQ1 and the movements of Hutchison Whampoa have attracted attention in the industry, since it could challenge such handset manufacturers as Nokia, Samsung, LG, Sony Ericsson, RIM and Apple in some markets.
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| Identity and Access Management (IAM) provides an indispensable set of tools that are essential in the continuing battle to maintain control over who and what can gain access to our systems and applications and the important information that they hold. Today, the latest IAM product suites are being equipped to deal with new identity and access control demands including:
- Web-based applications, Web 2.0, and other Internet-driven groups.
- Web services usage and the influence of Service Oriented Architectures
(SOA).
- Software as a Service (SaaS).
- The burgeoning use of virtual operating environments.
- The need for fraud-based activity monitoring.
- Federated collaboration.
This Executive Summary from Identity and Access Management 2008 - Enabling Secure Access for Web, Enterprise, and Remote Users provides an overview of the IAM sector. |
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| This tool outlines the baseline behaviors required to ensure that employees, contractors and related constituents who use mobile devices, including laptop computers, PDAs, mobile phones, smartphones, and ultra-mobile PCs to access corporate resources for business use do so in a safe, secure manner. It is designed to maximize the degree to which private and confidential data is protected from both deliberate and inadvertent exposure and/or breach. As a signed document, it is an addition to the library of acceptable use policies on file within Human Resources that allow employee behaviors to be consistently managed. |
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| This report examines the Japan IPTV (Internet Protocol TV) service market conditions and trends. Based on these findings, the Japanese IPTV market forecast is provided for 2008-2012. A definition of IPTV is presented in Chapter 1 of this report. In Chapter 2, the standardization polices in Japan are discussed. In Chapter 3, IPTV service providers and broadcasting content are presented. Chapter 4 provides an analysis on the Japan IPTV market, and in Chapter 5, considerations for the establishment and development of a successful IPTV service are suggested. |
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| Organisations vary in the immediacy of their vulnerability to IT failures. Some start losing money the moment that a critical system becomes unavailable while others may be able to carry on with a near-normal operation for a considerable time. However, ultimately any substantial business is dependent on IT services. This means that any business should be able to determine the costs (both direct and indirect) of the different types of IT failure, and to plan an appropriate, cost-effective response to IT risks. |
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| Butler Group last published a Report on IAM in June 2006. It had the working title- ‘Laying the Foundations for a Trusted Business Environment’. The role of IAM and the sentiments expressed then remain unchanged, but significantly, in the intervening two years operational requirements and service delivery environments have moved on dramatically.
To keep pace with changing business and operational circumstances the core components of enterprise IAM have had to be appreciably enhanced and the range of facilities provided has had to be significantly extended. Today, the latest IAM product suites are being equipped to deal with new identity and access control demands including-
- Web-based applications, Web 2.0, and other Internet-driven groups.
- Web services usage and the influence of Service Oriented Architectures (SOA).
- Software as a Service (SaaS).
- The burgeoning use of virtual operating environments.
- The need for fraud-based activity monitoring.
- Federated collabor
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| Software-as-a-Service (SaaS) is increasingly considered “enterprise grade” by many IT buyers, and a viable choice to achieve reduced costs, improved service, and ongoing timely functional currency. As a result, many independent software vendors (ISVs) are faced with strategic questions that will determine the future of their companies- Should our company begin developing SaaS-based offerings? ...and if so, when? How will customer demand, buying, and relationships change when I move to SaaS? How does my business need to change? What are the best infrastructure and architecture options? What is the best roadmap to follow to “SaaS-ify” my business? |
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| So your midmarket company has done its research and has settled on what you feel is the perfect ERP (Enterprise Resource Planning) solution? Not so fast. Before you sign on the dotted line, consider these 12 key points to ensure you're making the best possible decision.
This white paper addresses topics such as:- Developing success goals and metrics
- Foreign-language and currency support
- Training issues
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| This FREE in-depth guide gives you step-by-step information to walk you through what you need to know when considering buying or upgrading an ERP solution for your company. What you will learn:- Detailed Overview of Midmarket ERP Solutions
- Benefits of Midmarket ERP Solutions
- Review of Basic and Advanced Features & Costs
- Comprehensive Checklist of Key Questions to Ask Before Purchasing
- And much more....
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| With this FREE ERP Comparison Guide, you are ready to make a fully informed, quick purchasing decision that will contribute to your successful growth in 2009 and beyond!
In it, you will see how 11 leading ERP vendors stack up in 119 ways.
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| This free white paper explores a variety of market segmentation issues as they specifically apply to the IT marketplace. It includes various market statistics and formulas for converting conventional size characteristics to IT specific size characteristics. |
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| This ROA Group report examines the Mobile Internet Device (MID) market in Japan, highlights the strategies of current chipset makers, and analyzes the handset models available in the Japanese market. Market forecast data is presented for 2008-2012. |
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| Download a free copy of the Functional Test Plan Template to discover how easy it is to customize an IT Policy Templates for your own organization. |
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| This FREE ROA Group white paper provides an overview on the latest solutions for mobile coupons and market development in Japan, South Korea, and the U.S. Mobile service usage patterns are becoming more diversified and the usage of mobile payment services is being vitalized. According to estimates on the advanced markets, at least 25% of the mobile users have used mobile payment services. Mobile coupon services offer a new business model as it provides solutions to increase revenue and reduce expenses, not only for operators but also for advertisers, retailers and broadcasters. Japan and Korea have been one of the pioneering countries in introducing mobile payment and mobile advertising solutions. For mobile coupons, NTT DoCoMo introduced its information-capture service called ToruCa in 2005. Nowadays, purchasing products via mobile phones is increasing world-wide, and mobile advertising as well as using mobile coupons is a rising trend. |
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| This policy is intended for use by desktop users to request an add/move/change to their desktop. The goal of this policy is - To mitigate the risk associated with unauthorized changes
- To minimize disruption to the business, IT department and end users
- To maintain consistent expectations.
The Move/Add/Change request is intended for the completion of any of the following: - Move desktop system (e.g. PC, telephone) or peripheral (e.g. printer) to another location.
- Add/disable an employee account (e.g. network, e-mail, voicemail).
- Add/remove a service to/from an existing employee account.
- Add a new employee desktop system.
- Add/remove/change software or hardware to/from an existing desktop system.
- Change an employee’s name or other personally identifiable information in the system.
This template is extracted from The Top 50 IT Policies. |
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| Download a free copy of the Desktop Move/Add/Change Policy Template to discover how easy it is to customize an IT Policy Templates for your own organization. |
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| Download a free copy of the Business Process Analyst Job Description to discover how easy it is to customize these job descriptions to meet the needs of your own organization. |
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| In this report, ROA Group analyzes the latest developments in the Japanese mobile market. According to the study, the number of mobile users in Japan will increase to 121 million by 2011 and the penetration rate in the Japanese market will grow to 95.4% by 2011. |
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| Promotion to a new position with increased, often corporatewide responsibilities can be a tremendous challenge. This Executive Action Report explains how executives in one organization used coaching to prevent a manager from "derailing" in a new position. |
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| The latest FREE white paper from the ROA Group provides an Asian insight into the European Mobile Virtual Network Operator (MVNO) market and examines the current market through brief case studies on ethnic market MVNOs, such as Lycamobile and Euskaltel, retail based MVNOs such as El Corte Inglés and PosteMobile of Poste Italiane. The global mobile market has seen MVNOs increasing rapidly in Europe and U.S. over the past 10 years, some of them succeeding and others ending-up as business failures. Recently, Helio was taken over by Virgin Mobile, and before that the market witnessed Disney Mobile, ESPN Mobile and Amp’d Mobile terminating their services among many other MVNOs.
Despite the tough times, some MVNOs are entering into new markets with innovative business models. Will they be able to compete with the already existing MVNOs and more over, with the incumbent Mobile Network Operators (MNO), and succeed to lure more customers in the already matured markets? This white paper |
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| Saugatuck’s study of SMB SaaS acquisition, adoption, and management focuses on the business and technological challenges that are unique to smaller firms, and how these translate to business value for SMBs and for SaaS providers. The study examines and illustrates important differences in SMB SaaS adoption and use by company size, and by company age. And the study provides guidance to SMB executives for cost-effective SaaS management, as well as insights for SaaS providers on how to deliver real value to different types of SMB customers.
This report includes data and analysis from over 200 SMB executives worldwide, insights on SaaS challenges from interviews with 20 SMB business and IT executives, and approaches to SMB SaaS sales and marketing from more than 30 SaaS providers.
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| This new ROA Group research report focuses on identifying the major issues in China’s mobile market. At the end of May, 2008, the Ministry of Industry and Information Technology, the National Development and Reform Commission, and the Ministry of Finance in China jointly announced the long-awaited telecommunications market restructuring plan named Announcement on the Reform of the Structure of the Telecommunications Sector. According to the official announcement, the six telecom companies in China will merge into three integrated companies, China Mobile, China Unicom and China Telecom.
This report addresses key issues surrounding 3G services, market competition and the positioning of players in the future as well as the tasks of the Chinese government to promote 3G services. |
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| The IT strategy of many organisations has evolved over a period of time rather than been purposely defined, and in many cases is not actually documented. However, businesses and customers expect IT systems and services to meet the requirements of the organisation with the consequent need for translating the organisation’s objectives into IT strategy and capabilities, in order that together they can respond to the rapidly-changing environment. The adoption of an end-to-end architectural approach can help with IT strategy planning and execution. |
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| The term ‘Enterprise 2.0’ has become something of a catch-all phrase that describes the wholesale shift in
enterprise IT thinking. Driven by changing business needs and social factors, organisations are starting to
do things differently. Speed, agility, mobility, reuse, and innovation are the transformative drivers that are
forcing organisations to push aside old technologies, models, and architectures to make way for the new
Web 2.0 world of service-oriented, highly-virtualised, truly-commoditised, and eventually ‘utilitised’ systems
and solutions.
Building on the somewhat vague and yet particular usage of the term ‘Web 2.0’, ‘Enterprise Web 2.0’ describes a fresh, and some would say new, approach to the design and provision of business applications that incorporates aspects such as social networking, collaboration, and real-time communication. In addition, Enterprise Web 2.0 focuses a great deal of attention on the user’s ‘experience’ or ‘joy of use’ – something of a novelty in ente |
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| The latest FREE white paper from the ROA Group provides an overview on the iPhone 2.0 Update and App Store that were launched on July 11. The paper introduces some of the main applications available on App Store, and briefly analyzes the meaning of the update and the influence of App Store on the handset market, especially in the context of smartphone. |
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| This executive summary presents the future direction of the mobile market by providing periodical analysis on new mobile device
launches in South Korea - one of the leading telecom and mobile device markets in Asia. The executive summary provides an overview
of mobile devices launched in Korea. Evaluation and future outlook on General Information, Functional Factor, Value Added Service Supporting Factor of South Korea’s mobile devices are presented in the report. This executive summary is extracted from Mobile Device Convergence in South Korea, Full Year 2007. |
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| This report is part of ROA Group's Mobile Device Convergence report series, which provides detailed analysis on handsets launched in Korea, China and Japan. The Mobile Device Convergence in South Korea report focuses on the handsets launched in South Korea during 2007, including a total of 114 handset models by 6 manufacturers- Samsung, LG, Pantech&Curitel, Motorola, SKY, and KTFT
By providing detailed information on the handsets launched in one of the most advanced mobile market in Asia, the report will be useful for global handset vendors, mobile carriers, component manufacturers, application and contents providers as well as financial institutions for predicting the future development direction of mobile devices and markets. |
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| The latest FREE white paper from the ROA Group introduces Sony’s personal media device strategy by examining Mylo COM2. Sony Electronics first launched Mylo COM1 in 2006, and after a year and half, in February 2008, the company launched the upgraded version of the product, Mylo COM2. Even though Mylo COM1 has not been very successful and the market is limited to Japan and the U.S. only, Sony continues to manufacture the product under the concept of Personal Communicator. This white paper briefly analyzes Sony’s vision behind its Mylo series, and provides an overview on COM2 specifications. |
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| This report is based on a user survey analyzed by the ROA Group. It examines the differences between 4 user groups identified as Simple Users, Benefit Oriented Users, Free Entertainment Users and Multitask Users. The survey included 1,267 men and women in their 10s to 60s, evenly divided by age and gender. In the overall analysis, ROA Group found out that new mobile services, such as social networking services (SNS), mobile shopping and mobile coupon usage is increasing in Japan, opening new opportunities for mobile advertising. |
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| This report provides an overview on the latest developments in the Korean market, where WiBro (Mobile WiMAX) was commercially launched two years ago in June 2006. This report includes useful information on WiBro services and price plans offered by KT and SKT, as well as the terminals available in the market. It also analyzes the WiBro strategies of the two operators. The report presents a forecast of WiBro subscribers and revenues in the Korean market to 2011. |
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| Many early Document and Records Management (DRM) deployments were rolled out at the departmental level as point solutions to address a single issue. Now these organisations are extending their deployments enterprisewide to address compliance requirements or to deliver an integrated information management strategy. Butler Group last published a Report on DRM in February 2005. Although in many ways the core DRM technology has not changed to a large extent, we felt that the time was right to revisit the topic, as the circumstances in which organisations are implementing DRM have evolved. Many of the problems faced by organisations have changed in the past three years. At the time of writing
the original Report, the take-up of DRM was still relatively low and organisations were interested in what benefits the technology could provide. Now, however, we are in the second wave of DRM. According to research from Datamonitor, Enterprise Content Management (ECM) has a market penetration of |
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| Service Oriented Architecture (SOA) is becoming widely deployed as a means of constructing an agile IT environment that can keep up with the accelerating rate of change demanded by the business world. It supports several higher-level initiatives such as Business Process Management and a number of upcoming forms of Web 2.0 collaboration. As such, it has (or should have) high business visibility, and should be seen as a collaborative business and IT issue rather than just another IT platform. In order to fully exploit the potential of SOA and avoid it falling into disrepair over years of iterative deployments, governance of the environment needs to be implemented early with the understanding and endorsement of business stakeholders as well as IT executives. |
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| Are you paying too much or too little to your information technology staff? Are you earning what you're worth? Whether employer or employee, it is important to know what other companies are paying in total compensation for a similar position in your geographic area. Learn how your company compares in the area of IT compensation with this latest survey data. |
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| In the case study in the 2004 HR Shared Services report we explained how Sun Microsystems had redesigned HR against a four-quadrant model, of which shared services is an intrinsic element. The shared services component was an in-house service centre that was viewed as the benchmark by other HR organizations.
This case study discusses the dramatic change that has resulted with an in-house shared services model being replaced by an outsourcing solution. |
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| The latest FREE white paper by ROA Group examines the recent trends in combining e-learning with portable devices, mainly focusing on the use of iPod and Nintendo DS Lite in the Korean and Japanese markets. Through an overview, this white paper presents some key factors for the success of iPod and Nintendo DS in these markets, and suggests a development direction for future mobile devices. This white paper provides useful information for content providers, mobile operators, handset manufacturers, and educators. |
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| There is an opportunity for organisations, with the deployment of integrated communication services and collaboration tools, to significantly improve employee productivity, augment business processes, and foster innovation. These are challenging times, with organisations facing continuous change, including the shift to a more agile, virtual organisation, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-channel IP network and unified communications to support all of an organisation’s interaction and collaboration needs has never been more evident. |
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| Traditionally data centres have been managed in siloed teams dictated by the historic differences between the technologies such as network, storage, UNIX servers, Windows systems, and mainframes; these silos have generated highly specialist resources and management tools, which do not easily integrate to provide an end-to-end perspective of the service IT is delivering to the business. |
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| This ROA Group white paper briefly introduces the latest issues in the Japanese mobile multimedia broadcasting market. The Japanese government announced that terrestrial analog broadcasting will be shut down in 2011, and a wide spectrum of UHF/VHF bands will be released to other systems, including mobile multimedia broadcasting. Two standards are currently competing in the Japanese market to gain licenses in 2011, ISDB-Tmm, a system based on Japan’s own digital broadcasting technology, ISDB-T, and MediaFLO, developed by Qualcomm.
The leading mobile operators in Japan, NTT DoCoMo, KDDI and SoftBank have all different opinions on which direction the mobile multimedia broadcasting market should be developed in Japan. While NTT DoCoMo supports a system based on ISDB-T, its rivals KDDI and SoftBank are planning to introduce MediaFLO services in Japan. |
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| This report examines the latest convergence service trends among Internet portals, fixed and mobile operators in the advanced market of South Korea. The report is useful for Internet portal companies, and both fixed and mobile operators that are engaged in convergence services or IPTV business. The report provides valuable information for benchmarking and establishing business strategies. This report is also helpful for handset vendors, content providers, analysts and researchers who are interested in the development of convergence services. |
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| This white paper introduces ROA’s own methodology that is designed for tracking rising technologies in the wired and wireless telecommunications market. ROA’s methodology is called DUC & I Model that examines the interaction between device, user and content. The methodology aims to track the technologies that facilitate the interaction. |
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| Philippines Mobile Market Overview & 2007-2010 Forecast report introduces the Philippines mobile market, being part of ROA Group’s South East Asian mobile market report series that are published periodically. For forecasting the future expansion of the Philippines mobile market, ROA Group conducted time series analysis on related data, together with analysis on market growth factors such as current and future market environment, regulations and policies, technology development, as well as business strategies of players. |
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| This free white paper introduces ROA’s predictions for the mobile device market in 2008. It includes a review on the major big events in 2007 and provides an analysis on the 5 hot topics that are projected to lead the global mobile device market. Furthermore, ROA Group forecasts that the market trends of Korea and Japan, where the mobile operators push ahead with their globalization strategies, will resemble more and more the general trends in the world market.
This white paper extracts highlights from the full 45-page report, Mobile Device Market Trends in 2008 (RO-1728), which may be purchased directly from InfoEdge. |
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| When asked to rate the skills of new graduates, the 283 human resources professionals from mid-market companies who participated in the 2006 survey Defining U.S. Workforce Readiness report that high school and college graduates seem ill-equipped to succeed in the 21st century workplace, particularly in the areas of critical thinking, communications, and creativity.
More than half the respondents cite deficiencies among incoming high school graduates in the following skills: professionalism/work ethic, oral and written communications, and critical thinking/problem solving. Only a quarter of respondents grade four-year college graduates “excellent” in these skills. This report also provides an overview of programs several mid-market firms organizations have implemented to help improve new entrants’ workforce readiness. |
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| This report analyzes the latest developments and trends in these two advanced markets, and provides a PND market forecast through 2010. It is useful for the manufacturers of PND and navigation systems, as well as navigation software developers, navigation-related content providers, car manufacturers and suppliers. In addition, the report includes useful information for investors, industry analysts and researchers who are interested in the development of the navigation market in Asia. |
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| The objective of this report is to identify the rising trends in the global mobile device market in 2008. The research material in this report is based on ROA Group’s strategic research and consulting projects conducted in 2007 on the major mobile operators and handset vendors in Asia (particularly on Korea, Japan and China). In addition, interviews with professionals in the industry, including mobile service providers were used as a reference for carrying out a comprehensive market analysis. |
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| Business and IT executives need to understand the impact of virtualization on their business. Virtualization offers some of the simplest and fastest ROI in IT, but is vastly misunderstood and underestimated within user enterprises. As a result, user enterprises frequently fail to effectively manage IT virtualization, and therefore fail to realize its full benefits. And IT vendors too often fail to realize the breadth and depth of opportunity that IT virtualization presents.
This management-focused report provides a real-world and practical foundation for understanding virtualization, from servers to mainframes to applications to storage to networks. Explanations, benefits, and challenges are provided in terms that user and vendor executives can understand, and can profit from. |
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| This white paper addresses selling SaaS to enterprise customers by posing the central questions that SaaS providers will face from enterprise IT buy decision makers. The questions are divided among the groups identified that will ask the questions:- Procurement
- IT Governance
- Legal
- User Group.
The questions are further divided into priority areas within each organization.
Each question is followed with an example of how a SaaS service provider could fail to address the concerns contained in the question. This question and example format puts the discussion exclusively in the context of SaaS as a technology and as a business.
At the end of each section, suggestions are given on how SaaS providers can overcome the concerns that have been raised.
While aimed at SaaS vendors, the contents of this white paper will prove valuable to user and IT departments as well. |
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| In the market for a Customer Relationship Management (CRM) solution?
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
The report also includes a helpful checklist of items you should consider before deciding on a CRM provider, such as:- How quickly are you looking to deploy a CRM solution?
- What are your total CRM project cost limits?
- What degree of customization are you expecting from a CRM application?
- Will your company be in growth mode over the next five years?
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| This free ROA white paper introduces 'au one' a unified portal site for mobile phones and PCs provided by KDDI in Japan. The new portal site was launched in September 2007 and it offers visually the same menu for both au handsets and PCs. The au one services and menus are compatible with CDMA 1X WIN as well as CDMA 1X handsets. The portal offers au one mail service that is based on Google's Gmail technology, and the site also features Google search. The cooperation between KDDI and Google on the unified portal has drawn attention in the Japanese market. |
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| Corporate, Social, and Environmental Responsibility (CSER) is now a core competence, which IT management must incorporate into their strategy and operations. CSER has become a significant issue for every enterprise, and is particularly pertinent for IT management which must focus on supporting the requirements of the organisation in this area. The challenges of meeting these responsibilities have brought into sharp focus the need for IT to be more proactive, along with including the required capabilities into IT strategy and governance procedures. A more responsible agenda requires longer-term planning, and also brings new disciplines which potentially conflict with existing IT management goals. |
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| Business systems must to be capable of delivering information and service in a form and at a time that supports the everyday needs of the business and its users. Within the average organisation working patterns and associated operational practises change on a regular basis. Modern business systems must be capable of responding to change as and when it occurs. IT service delivery must be agile and adept enough to achieve this without going down the traditional redevelopment route. |
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| If you're in the business of selling data center related products or services, one of the biggest challenges you face is simply identifying which organizations have a need for data center products and services. This FREE white paper describes an approach to market identification that offers better market coverage and a solid method for targeting markets. |
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| This white paper introduces S! Town, a mobile virtual world provided by SoftBank Mobile, a Japanese mobile operator. S! Town was launched in November 2006, and it is the world’s first three-dimensional virtual world in a mobile environment. The solution is based on a Gemini Mobile Technologies platform, called eXplo, and it enables users to explore3D worlds via their mobile phones.
Users can customize a virtual character, meet and chat with their friends, decorate individual spaces, purchase items, win lottery prizes, play mobile games, etc. S! Town continues adding users one year after its launch and is especially popular among young women in between 18 and 24. The service is expected to increase SoftBank’s advertising revenue as advertisements are also part of the virtual town, guiding users to the client site. |
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| This Free Preview examines the new and complex architecture of Microsoft’s highly-anticipated PerformancePoint Server. Learn more about this recently released fully integrated financial application in this 32-page preview. This preview outlines how PerformancePoint interrelates with existing Microsoft tools such as SQL Server, Analysis Services, Excel and ProClarity (acquired in 2006).
Find out how PerformancePoint measures up on a number of other criteria including:
- Pricing
- Calculation functionality
- Reporting flexibility
- Currency support
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| This new white paper published by ROA Group briefly introduces the main mobile TV technologies available today and the latest developments in the world market. On a global scale, mobile TV market in its early stages, but the players are moving actively. Since a common standard has not as yet been decided, there is fierce competition between the three mobile TV technologies: MediaFLO, DVB-H and T-DMB. MediaFLO, a technology developed by Qualcomm, is mostly adopted in the U.S., while most of the European countries use DVB-H, supported by Nokia and the European Commission. T-DMB, a technology developed in South Korea, is advancing in Asia and some countries in Europe. |
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| As organizations in both the Public and Private sector struggle to make their IT infrastructures less of an inhibitor of change and more of a vehicle capable of adapting to constantly-changing demand, so the concept of virtualization has gained significant interest and momentum. In effect, IT Infrastructure Virtualization creates the conditions needed to support the flexible use of IT resources in pursuit of the organization’s strategic intent. This, however, is not purely a technical challenge, but requires an organizational change from the business unit concept of self-autonomy towards a pooled resource model across the entire organization.
This shift in how IT resources are deployed and consumed within the organization requires the structure to be transparent so that management can be performed based on corporate priorities, and the cost and value of these priorities can be clearly seen. Effectively, IT is being moved from a business unit-funded project structure, (where the head of |
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| Information and task workers alike are now increasingly operating from beyond the confines of the firewall. Organisations are also moving nearer to their customers, attempting to work more collaboratively with partners, and IT departments are being asked to extend the reach and range of line-of-business systems, enterprise applications, and core IT services. With an ever increasing variety of business factors driving the need for alternative channels for service and infrastructure access, the time has arrived to adopt a more strategic approach to application delivery. |
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| In this new report, the ROA Group analyzes the latest developments in the fast growing mobile market of Indonesia and provides a forecast for 2007-2010. Mobile users in Indonesia reached 68 million at the end of 2006, which is expected to grow to 94.7 million in 2007. The industry will post about a 18% CAGR starting in 2008, and the number of users will increase to 133 million by 2010. In other words, about half of its total Indonesian population of 250 million will be mobile users, becoming the 3rd largest mobile market in Asia following China and India. |
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| Info-Tech drew on responses from more than 1,700 IT decision makers worldwide for its 2007 IT Budget & Staffing survey. This capstone report provides a summary analysis on the study findings, examining trends across survey respondents from all nine industry sectors covered and identifying critical management issues that IT decision makers should consider in their budgetary and staffing planning.
This comprehensive report will help you, and your organization, understand trends and answer vital questions, including:- What percent of revenue are my peers spending on IT?
- What is the average staff-to-end-user ratio for IT departments in my industry?
- How are similar sized IT departments allocating staff time?
- What characteristics are typical of IT innovators?
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| What are the overall risks and rewards associated with SaaS for business customers and do they leave customers better or worse off than they are licensing software and implementing on premise systems? Cost is only one piece of the puzzle. This white paper focuses on SaaS risks and rewards as compared to those of the traditional perpetual software license from a contract rights and liabilities perspective. |
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| In the new research report, ROA Group identifies the factors for Sharp’s success and provides an analysis for the company’s future growth. During the Japanese economic recession, the company led the Japanese market with its superior LCD technologies in 2000 and showed a two-digit growth rate while other major electronics manufacturers in Japan were experiencing sluggish growth. |
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| This report will help you to develop the business case and the best strategy for your organization and tell you all you need to know about implementing policies and practices that deliver hard business benefits. It will also help you solve the trickier questions associated with reward practices, including bonus schemes and when to use them.
This Sample Chapter to learn how companies use reward to improve performance, how to use the human capital model to gain a fresh perspective on the business, and how companies implement employee engagement policies.
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The Korean Mobile Market Forecast and Carrier Strategy report focuses on the latest developments and carrier strategies in the Korean mobile market. It provides analysis and forecasts on key players’ strategies and operations in the region and includes a market forecast from 2006-2010.
The report provides useful information for mobile carriers, handset vendors, content providers, platform developers, analysts and investors who are interested in the developments in the Asian markets. |
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| The Chinese Mobile Market Forecast and Carrier Strategy 2005-2010 report focuses on the latest developments and carrier strategies in the Chinese mobile market. It provides analysis and forecasts on key players’ strategies and operations in the region and includes a market forecast from 2005-2010.
This report is useful for handset manufacturers, mobile carriers, content providers, analysts and investors who are interested in the Chinese market and the strategies of the Chinese mobile carriers, China Mobile and China Unicom, with the largest subscriber base in the world. |
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| The 2009/2010 version of this report is available at this page.This free Executive Summary provides a summary of the eight major findings of this year's IT Spending, Staffing & Technology Trends - 2007/2008 (CE-4001) report. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology. |
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| This report provides a projection of the Vietnamese mobile market to 2010 in consideration of future market conditions, the Vietnamese economy, mobile handset regulations, the main players in this segment, and the future lifestyle of Vietnamese users. |
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| This report provides an analysis of the leading mobile handset vendors, including Nokia, Motorola, Samsung, Sony Ericsson and LG, based on their Q1 2007 business results. The report includes an in-depth analysis on the Q1 2007 performance of Samsung and LG, and examines their future strategies in the global market. It also projects the future development of the global mobile market. |
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| This report analyzes the smartphone market in Japan. The report provides a definition of smartphone, examines current trends and strategies among the Japanese operators, and analyzes the main operating systems (OS) with a focus on version characteristics and development trends. In addition, the report presents opportunities and barriers to the future growth of the Japanese smartphone market. |
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| The need for IT to respond more rapidly to business change, the need for businesses to adapt more rapidly to changing market pressures, and the impracticality of replacing all current IT investments, have combined to require a fundamental rethink of IT architectures as expressed by Service Oriented Architecture (SOA). Four decades of accumulating IT resources should have delivered a set of application capabilities that would allow a business to adapt efficiently to any new twist that the market brings. Unfortunately this has not been borne out by reality. Because of the relentless advances in technology, applications have become divorced from one another, divided by the gulfs that separate the underlying technologies from one another. The sum invested in this IT legacy is too considerable to countenance the ‘rip and replace’ strategy that has been promoted at the beginning of previous disruptive IT innovations. SOA is the first major IT innovation that has not made the assumption |
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| Rich Web Applications (RWAs) are browser-based, Rich Internet Applications (RIAs). They exploit new Application Programming Interfaces (APIs) in browsers that allow users to interact with a page on the Web as they would a desktop application. The conjunction of RWA, Web 2.0 for business (or Enterprise Web 2.0), and evolutionary changes in IT infrastructure like Service Oriented Architecture (SOA), are creating new opportunities for business. The Internet is transforming society and business. The current wave of this technology revolution, called Web 2.0, followed the initial wave (Web 1.0) that collapsed with the dot.com boom and bust. Today, ‘always-on’, pervasive broadband is making access to the Internet easy enough for it to be no longer considered as a ‘technology’ but a part of the fabric of modern living, like the telephone or television. The key advantages of using the Internet can be summed up as ‘always on and everywhere’, reachable from mobile devices, laptops, and desktop |
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| The latest white paper published by ROA Group introduces VGF-WA1, a wireless digital music streamer developed by Sony. VGF-WA1 supports VAIO Media, Windows Media Connect and it can also be connected with devices supporting DLNA. It enables playback of personal music collections via PC by supporting SonicStage CP, iTunes, Windows Media Player, etc. |
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| The new white paper published by ROA Group introduces biometrics and the latest developments in the Japanese market. Biometrics has been studied in Japan for a long time, but it was first introduced to the mass market in 2004 by Tokyo Mitsubishi Bank (current Tokyo Mitsubishi UFJ Bank), which implemented hand vein pattern authentication system to cash cards. |
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| This is a regular report published in ROA Group’s Asian Market Forecast (AMF) Annual Advisory Module. The report analyzes the trends and characteristics of Japanese mobile operators by categorizing important market changes and mobile operators’ events that took place from June 2006 to December 2006. Together with an analysis on the development of the Japanese mobile market from 2000 to today, the report projects how the market will change by 2010, considering expected government policies, regulations, movements and strategies of players, and changes in user lifestyles. |
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| This white paper introduces ToruCa, an information capture service for mobile phones, developed by NTT DoCoMo, Japan’s leading mobile carrier. ToruCa service is enabled through NTT DoCoMo’s credit card payment platform called iD. Recently McDonald’s Holdings in Japan announced that it will install iD platforms to its outlets to allow payments with mobile phones and jointly promote marketing with NTT DoCoMo via mobile phones, using ToruCa as a marketing tool. The partnership between McDonald’s and NTT DoCoMo is presented as an example in this white paper to explain about mobile marketing based on ToruCa. |
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| In this latest report, Mobile Device Convergence in Japan – 2006 Second
Half (Q3 & Q4), ROA Group analyzes the handsets launched in Japan during the second half of 2006. 54 Models of 18 Manufacturers were analyzed for the report, including models from such Japanese manufacturers as NEC, Sharp, Sanyo, Toshiba, Mitsubishi, and Panasonic, and from such global top 5 manufacturers, as Nokia, Motorola, Samsung, LG, and Sony Ericsson, among the others. |
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| Improved alignment, increased accountability for investment, risk management, operational efficiency, and regulatory compliance have combined to make IT Governance a mandatory initiative for both private and public sector organisations.
Whether an organisation views IT as a strategic capability involving significant investment, or purely as a support service to be delivered at minimal cost, the reality is that all are dependent on information systems as an integral part of many business processes. Effective IT Governance is therefore essential to ensure that the delivery of IT services meets the requirements of the business, and policies and procedures must be in place to guide investment decisions, provide visibility into project progress, assess and mitigate risk, and measure the return against strategic objectives.
Without IT Governance, the business value of IT is substantially impaired, and the organisation becomes subject to the inefficiencies of short-term, tactical IT deploym |
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| Butler Group believes that the use of Managed Services will increase significantly over the next five years, as organisations of all sizes develop their sourcing strategies. But Managed Services is not a ‘hire-andforget’ option, and the use of third parties has a multitude of considerations that must be borne in mind before committing to and developing such a strategy. Some organisations look towards outsourcing to assist them in achieving their business objectives, and some prefer to retain the delivery of IT services in-house. However, Butler Group is seeing an increasing number of organisations not only using outsourcing to complement the services they are delivering in-house, but also implementing a multi-sourced model – that is, having a number of different providers deliver various aspects of IT requirements. |
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| This white paper introduces User Created Contents (UCC), search engine and High-Speed Downlink Packet Access (HSDPA) based video services in Japan. Similar development is expected to occur in Korea, where the UCC business model, currently led by the wired platform operators, will soon expand to mobile phone based wireless platforms. And as the vitalization of the search engines continues, being linked with the existing location-based services (LBS), various kinds of search engine services will be introduced in Korea. Also, the competition between SKT and KTF, the two major carriers in Korea, is expected to boost the expansion of services such as video calling and video mailing. |
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| For this report, ROA Group analyzed a total of 60 models launched by six manufacturers in South Korea including Samsung, LG, Pantech & Curitel, Motorola, SKY and KTFT. The report includes detailed data on monthly sales volumes, handset launch prices, 2.0 mega pixel camera adoption rates, external and internal memory adoption rates by Samsung and LG, Bluetooth adoption rates, Video Telephony, DMB (digital multimedia broadcasting), VOD (video on demand) and Commerce & Banking functions, focusing on handsets launched in South Korea during the second half of 2006. It also provides a future forecast based on the analysis. |
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| The white paper provides a brief analysis on the performance of the leading mobile manufacturers, such as Nokia, Motorola, Samsung, LG and Sony Ericsson. The white paper studies the fourth quarter results of each company and provides a forecast for 2007 based on the results. |
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| In the report, ROA Group identifies current trends in the Japanese market and provides insights on the future mobile market. In addition to mobile TV usage, other convergence services, such as mobile search, social networking services (SNS), blogs, location based services (LBS), GPS, mobile shopping/auction, mobile games, eMoney, banking, trading, etc. were analyzed in the report. To analyze user needs more specifically, the user groups were divided according to age and gender as well as by lifestyles, with each user group showing a unique usage pattern. In general, young users seem to be the most proactive users of convergence services, including wallet phone service, such as Osaifu- Keitai. |
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| In this white paper, ROA Group introduces global handset trends in 2006-2007.
It provides an Asian perspective on the latest market developments, including changes in market share, the smartphone market, design trends, price competition, operating systems and new entrants, such as Apple. The main focus is on the top 5 global vendors: Nokia, Motorola, Samsung, LG and Sony Ericsson. |
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| There is no more vivid illustration of the self-sustaining and reinforcing nature of change today – and the way organizations need to show resilience and constant vigilance in responding to it – than the story of Reuters between 2001 and the present. Over this period, the company set in train major structural change and suffered a major collapse and re-definition of its markets. Its chief executive Tom Glocer has presided over not one but three overlapping change management strategies designed to accommodate each wave of change that confronted the organization. The Fast Forward programme – which provides the main focus for this case study – was launched by Reuters in 2004 and was just reaching completion at the time this report was published. It incorporates many of the triggers and drivers discussed in this chapter. For more on change management, see the complete report World-Class Change Management. |
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| This report provides a realistic assessment of SOA (Service-Oriented Architecture) deployment today, as well as a scenario for how SOA adoption will evolve over the next five years. It details the key business drivers of, and inhibitors to, user adoption of SOA — and how each can be overcome — along with key lessons learned and best practices from those in the trenches working to make SOA a reality and a success. |
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| There is no more vivid illustration of the self-sustaining and reinforcing nature of change today – and the way organizations need to show resilience and constant vigilance in responding to it – than the story of Reuters between 2001 and the present. Over this period, the company set in train major structural change
and suffered a major collapse and re-definition of its markets. Its chief executive Tom Glocer has presided over not one but three overlapping change management strategies designed to accommodate each wave of change that confronted the organization. This case study will enable you to master this key strategic capability and ride the wave of continuous change. |
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| Documents, in whatever format they may exist, are an integral part of every business and institution. Indeed, organisations that cannot manage the production of documents effectively, efficiently, and diligently, risk a great deal more than poor business performance. To date, Electronic Document Management Systems (EDMSs) have helped organisations improve internal efficiency; however, extending these systems to partners and stakeholders has proved much more difficult. Internet connectivity now provides the information worker with incredible reach, but productivity is still constrained by the collaborative range of office productivity tools and ingrained working practices. The time has come for Document Collaboration to now move on from simple collaborative exchanges to sophisticated collaborative experiences. |
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| Service Oriented Architecture (SOA) is exciting the imagination more than any other previous architectural strategy. However, this emerging model contains many aspects that need to be fully understood. The adoption of SOA has significant potential to improve the value organisations derive from their IT investments, in terms of increased flexibility, improved use of assets, alignment with business objectives, and reduced integration costs.
However, there is still a considerable degree of hype and misunderstanding around the topic, with consequent confusion as to the exact definition of a SOA, and more importantly, how to begin to realise these benefits. |
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| This report, published twice a year by ROA Group, presents the latest service convergence trends in Japan. For the report, ROA Group has adopted an independent methodology for evaluating the penetration level and the future direction of mobile convergence. For identifying convergence service evolution trends and the most notable convergence services in Japan, ROA Group defines the convergence service structure (Convergence Service Structure Definition), maps the structure with the existing convergence services and markets (Japanese Market Structure Analysis), and then analyzes the penetration level of the services as well as vectors behind the evolution of the services (Mini Values and Mini Forces).
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| The information required for business operations and decision-making, both structured information and socalled
‘unstructured’ information, is dispersed across the organisation itself, across business partners, and across the Internet. It is no longer possible (if it ever was) for people to aggregate and synthesise everything that is relevant to make a particular business decision. At the same time, there are the twin challenges of an increased pace of change in organisations whether they are businesses, government, or not-for-profits, and the expanding compliance and litigation agenda, which requires all organisations to deliver requested information within strict time limits.
Getting the right information to the right person, or process, at the right time, is essential to deliver an agile and flexible organisation, which can exploit its corporate information assets, and meets its requirements for compliance. Abstracted search and retrieval tools with high levels of intelligence and au |
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| In both private and public sectors, the environment in which organisations operate continues to change at a rapid
pace. If a commercial organisation is to maintain or improve its market position, or a public service to meet or exceed its targets, then it must continuously reassess both its internal position and its external surroundings, adjust its priorities and launch new initiatives, whilst improving the efficiency and effectiveness of its existing operations. For the IT function the consequence of this change is profound- IT systems have typically been architected either in a project-centric way, addressing a business issue at a point in time, or in the case of primary transactional systems, have assumed that core processes will remain relatively static. This inflexibility is reflected both in the design of individual applications, and in that of the supporting infrastructure, so that whilst each system may be ‘fit for purpose’, it is difficult to modify that purpose as business |
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| For the report, 21 manufacturers and 269 models launched in Korea, China and Japan were analyzed. In measuring the convergence level of a mobile device from a different standpoint, characteristics of the main functions supported by a mobile device are matched with the invariant classification system of Value Added Services and a relative evaluation is carried out in each country to understand the characteristics. This report is published twice a year by ROA Group. |
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| This is a regular report published twice a year by ROA Group. It presents an analysis of future trends in the Japanese mobile market as determined through an examination of issues in each category during the first half of 2006 (from January to June). In addition, it provides a prediction of Japan’s mobile market until 2010 in consideration of future market conditions, Japan’s economy, mobile handset regulations, the movement of players in the segment, and the future lifestyles of users. The report also presents an overview of the development of the market since 2000. |
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| This report defines mobile commerce as online and offline commercial activities related to finance, marketplace and marketing via mobile devices. The report focuses on trends, players and consumer behavior in the mobile commerce market of Japan. The report is useful for mobile carriers that seek new income sources in North America, Europe and East Asia and other mature markets, as well as other interest groups, including companies such as financial institutions, e-commerce companies and content providers who want to break into the mobile commerce market. |
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| Business success and the efficiency with which successful organisations drive the delivery of their operational services is empowered by the availability of information – providing the right information to the right people at the right time – but the most significant challenge that all organisations face today is one of maintaining control. There is a need to build trusted environments where the identity of each user can be proved before access rights are granted.
These must be trusted environments where customers and citizens can gain on-request access to personal and account information, without running the risk of falling prey to identity theft; where employees are able to gain unencumbered access to corporate networks, systems, and applications, irrespective of where their chosen place of work happens to be; and where business partners and suppliers can be provided with certified access channels to collaborative information sources.
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| IT Service Management (ITSM) is evolving from the discipline of managing the infrastructure based purely
on perceived technical requirements (for example, simply ensuring bandwidth is available), to managing the
same infrastructure based upon organisational requirements (for example, ensuring bandwidth is available
for those applications that are mission critical, and where necessary throttling bandwidth for non-essential
applications or usage).
Stated in those bald terms this may not appear to be too onerous a task, but the reality is different.
Organisational requirements change in a highly dynamic fashion, and infrastructure usage requirements
change based on any number of factors, such as-- Application requirement based on time of day or month.
- Process-based bandwidth requirements.
- The requesting client for an infrastructure element.
- Organisational hierarchical structures.
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| In this report, ROA Group identifies the ten hottest topics in the Japanese mobile communication market, which leads the mobile convergence movement worldwide. To accomplish this, the ROA Group analyzed the emerging trends in policies, players, technologies and services. As the leader of the mobile industry, the Japanese market will serve as an indicator to help all mobile service providers and related companies around the world to predict future directions of the industry. |
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| This report analyzes and forecasts the IPTV (Internet Protocol Television) market in Korea. More specifically, the report covers the reasons for the IPTV service delay and estimates a possible market size after the service launch. In addition, it explores the status and the progress of carriers such as SKT, Hanaro Telecom and Powercomm in preparing IPTV service. Lastly, it forecasts the possible effects that IPTV service will have on the telecommunications and broadcasting industries. The development status of the IPTV market in other countries is provided in the appendix. |
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| This report focuses on the history of mobile TV in China, policies adopted by the government, efforts to select a transmission method, and key players in the segment. Additionally, it reviews the value chain of China’s mobile TV market and compares technologies for digital multimedia broadcasting (DMB) in order to project potential and market size of the service. |
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| Applying TCO to lifecycle management of desktop PCs reveals hidden costs and helps IT leaders make better PC purchasing choices. Use this report to understand the detailed steps involved in calculating PC TCO. |
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| Setting competitive salaries is a critical process in attracting and retaining top IT talent. As IT budgets improve, the need for this process will only increase. Apply the framework described in this report to help establish meaningful salary ranges and aid recruitment efforts. |
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| The physical security of a worksite is a critical aspect of any enterprise security plan. Without it, any security initiative can only be considered half implemented. Apply the best practices described in this report to achieve a strong physical security infrastructure. |
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| Hertfordshire Fire and Rescue Service has deployed a balanced scorecard to transform itself from an inwardly-focused to a community-focused organization, and to implement a strategy focused on proactively preventing fires as well as reactively responding to incidents.
The scorecard is also helping the service respond to a government programme to modernize the UK fire service, which builds on wider pressures to modernize public services generally. |
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| Within Procter & Gamble, employee services forms a part of global business service, a unified approach to shared services delivery.
In this case study Bob Livingston, vice president, employee services and HR explains why for Procter & Gamble "shared services" means more than just transactional processing. He demonstrates how it supported a corporation-wide restructuring effort and stresses why taking a customer-centric approach to service delivery was important from day one. |
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| Liverpool City Council has brought together all the principles and objectives of local government modernization to become a premier European city.
The Liverpool City Council Case Study details how the city achieved this by building a more competitive economy, developing healthier, safer and more inclusive communities, and enhancing life choices. This was supported by a new corporate strategy, service strategies and planning for each directorate, and a council-wide performance management framework.
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| Find out how leading organizations across the world are tackling the challenges of building and implementing a strategy-focused balanced scorecard. In this case study, discover how at Saatchi & Saatchi Worldwide the balanced scorecard was used to turn ambitious strategic aspirations into operations reality. “For the first time we were able to say ‘here’s our vision, here’s our corporate strategy, here’s how we’re going to get there and here’s the part you play,” says Paul Melter, Worldwide Director of CompaSS, Saatchi & Saatchi’s balanced scorecard. |
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