♦ Popular Research Reports & Tools

Below is a collection of reports and tools which have proven particularly useful to our customers. Follow the links to get more detail on the research. Whether you’re looking for business management data, IT technology management, or IT metrics, you’ll find the knowledge you need. We collect tools and research from dozens of providers and hand select those that will benefit our customers the most in the areas of business planning & strategic IT planning. For the most recently added information technology research & recently added business management tools, be sure to visit our What’s New page.

IT Spending and Staffing Benchmarks 2009/2010
(CE-4201) Justify your IT spending and staffing plans

Developing and defending an IT budget has never been easy, but the current recession has made it even harder. Management and finance demand that every dollar be spent wisely and well. Arm yourself with the extensive IT spending benchmarks in the IT Spending and Staffing Benchmarks Report. Over 100 IT financial metrics which cover 11 industries and 6 industry sub-sectors will help you demonstrate that your IT spending and staffing levels are carefully thought out. Based on a survey of over 200 IT organizations in North America and currently in its 20th year of publication, the IT Spending and Staffing Benchmarks Report is the trusted for detailed analysis of real IT budgets.

More on IT Spending and the Latest IT Trends

Disaster Recovery & Business Continuity Plan Template
(JA-7723) "The DRP Template saved me about 6 months of work!"

A Disaster Recovery Plan is something you don’t need until you need it. Many a DRP has been tested under fire and only then do you discover which components were neglected. Take the guess work out of disaster recovery planning with this complete template that helps you prepare every aspect of your IT infrastructure for any type of disaster. The Disaster Recovery Template and its supporting materials have been updated to be compliant with ISO 27000 Series Standards (formerly ISO 17799 now ISO 27001 & ISO 27002) and Sarbanes-Oxley, PCI-DSS and HIPAA standards.

Using the DRP developed with this template will help you to:

Recover the physical network within the Critical Time Frames established and accepted by the user community
Recover the applications within the Critical Time Frames established and accepted by the user community
Minimize the impact on the business with respect to dollar losses and operational interference

More on Disaster Recovery Plan Template

IT Help Desk Management Bundle
Key Metrics for Managing the Help Desk Effectively

The IT help desk is critical in keeping an organization running smoothly. This collection of reports provides the intelligence to keep your help desk humming.

Key metrics for measuring help desk efficiency
Help desk staffing ratios to ensure you have the right help desk staffing mix for your organization
Help desk outsourcing trends
Help desk software adoption trends
Adoption trends on help desk self-support tools
Help desk salaries

More on Help Desk Management

IT Staffing Ratios: Benchmarking Metrics and Analysis for 13 Key IT Functions
(CE-5003) Over 100 specific IT staffing metrics.

What are typical staffing levels in various IT jobs? Are you understaffed or overstaffed in each of these IT positions? Can you justify additional headcount, or should you be cutting staff? This report is a valuable source of information for IT executives interested in benchmarking their staffing levels with those of similar organizations. The staffing ratios provided for each job function are tailored specifically to provide insights not only on typical staffing levels but in many cases they provide useful productivity measures for each job function.

Quarterly IT Salary + Skills Pay Survey Reports
Based on data collected April 1, 2009 to June 30, 2009

IT compensation surveys that are out-of-date or whose job titles don't accurately match up with what your employees actually do on the job making it virtual impossible to get any usable data from them. But the Quarterly IT Salary + Skills Pay Survey Reports solves these problems. It is corrected for job title/job content mismatches, updated quarterly, includes accurate job descriptions, and gives you a complete view of total pay for these jobs and skills in 20 Tier 1 U.S. cities or 44 Tier 2 U.S. cities from our survey of more than 75,000 IT workers in more than 1,800 employers in the U.S. and Canada:

Base salary
Cash bonus
Premium pay data for all IT skills and certifications critical to performing jobs directly related to Applications Development/Programming.

Learn more about IT salaries and IT Job Descriptions

2009 Global Pay Summary
(ME-2614) Covers 61 countries

To effectively manage your global business, you need first-hand information about the global salary trends to help your organization’s bottom line. Global Pay Summary provides at-a-glance, reliable information on salaries for 50 benchmark positions in 61 countries around the world. It help you stay current with global salary trends - enabling fast, informed decision making without the need to refer to weighty surveys or sophisticated databases.